1. How can I earn loyalty points?
- You earn points with every purchase from the store (after successful delivery)
2. Can I buy discounted products and earn points?
- Yes, you can earn points even if the product is on discount.
3. When will points be added to my balance?
- Points will be added to your account after the order is delivered within 24 hours.
4. How do I know how many points I have?
- You will find your points balance updated in your store account.
5. How much are points worth?
- Currently, each point is equal to one riyal, meaning 100% cashback during the cashback campaign.
6. How can I use my points?
- Points are redeemed through the loyalty system interface, and the coupon is copied and used in the coupon box in the payment gateway.
7. How long are points valid?
- Points are valid for 30 days from the last purchase (the cashback system ends on September 30, after which they will not be calculated as every riyal equals a point)
- After the expiration of the period, it is automatically deleted and cannot be recovered.
8.What happens if I return or cancel my order?
- The points you earned from this order will be deducted.
9. What happens if there is tampering or misuse?
- The store has the right to suspend or cancel the points balance or the customer’s subscription to the loyalty program.
10. Is it possible to change the loyalty system?
- Yes, the store reserves the right to modify or discontinue the system at any time, with notice to customers when necessary.
11.Where do I contact if I have a question about points?
12. Can I use my cashback balance on shipping or free shipping offers?
- No, cashback is only used on the value of the products, including shipping fees or free shipping offers.
